Terms and Conditions

1. General

1.1 On all offers, orders and agreements of palma-shop.eu these General Terms and Conditions apply, unless palma-shop.eu agrees in writing to other conditions. The customer cannot derive any rights for future transactions from any agreed deviations.

1.2 These terms and conditions apply to every offer from palma-shop.eu and on every agreement concluded between palma-shop.eu and the customer.

1.3 Accepting an offer as well as making an order means that the customer accepts the applicability of these conditions.

1.4 An agreement is only concluded after acceptance of the customer's order by palma-shop.eu.

1.5 palma-shop.eu is entitled to refuse orders or to attach certain conditions to the delivery, unless explicitly stated otherwise. If an order cannot be accepted, DTC Artists will share d.o.o. this within 3 workdays after receiving the order.

2. Prices and payments

2.1 All prices of palma-shop.eu include VAT.

2.2 All offers from palma-shop.eu are without obligation and palma-shop.eu reserves the right to change prices.

3. Delivery

3.1 After the order, the customer receives a confirmation by e-mail with the order details.

3.2 The delivery time of orders is usually 2-3 business days.

3.3 Exceeding the delivery time stated in 3.2 does not give the customer the right to compensation, dissolution of the agreement or non-compliance with any obligation that may arise for him from this or from any other related agreement.

3.4 The customer is responsible for entering the correct data, delivery address in particular. If palma-shop.eu receive the order and have to resend to the correct address, the additional shipping costs are for the account of the customer.

4. Right of withdrawal and return

4.1 The customer has the right to return the entire order or part thereof within 14 calendar days after receipt, without giving reasons, by sending an email to support@www.palma-shop.eu. After this, the customer can return the entire order or part of it within 14 calendar days to:

Ferrarska ulica 8,
6000 Koper

4.2 The costs of returning are costs for the customer.

4.3 The items can only be returned if they are in an unused, undamaged and salable condition and in the original possible packaging.

4.4 palma-shop.eu is not responsible in the event of loss or damage of the return shipment.

4.5 After the return shipment has been received in good condition, palma-shop.eu refund the return amount to the customer's account within 14 calendar days.

5. Personal data

5.1 All personal data is used exclusively for processing the order and will never be made available to third parties. The legal regulations with regard to the protection of personal data, as laid down in the Personal Data Protection Act, are implemented by palma-shop.eu complied with. The customer has the option to view and change their own data. 5.2 palma-shop.eu will record the data provided by the customer in a file for the processing and execution of the order. No data will be passed on to third parties where the privacy of the customer is at stake.